Corterve

Terms of Service

Effective date: July 13, 2026 · Last updated: July 27, 2026

1. Acceptance of Terms

MannaSync Solutions Inc. ("MannaSync," "we," "us," or "our") operates the Corterve platform ("Corterve," the "Service"). By accessing, browsing, registering for, or otherwise using the Service, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our HIPAA Compliance practices, each of which is incorporated by reference. If you do not agree to these Terms, do not access or use the Service.

2. Description of the Service

Corterve is a technology platform that helps patients discover, learn about, and connect with clinical research studies ("trials"), and helps sponsors, research sites, and contract research organizations ("CROs") identify potentially eligible participants. We match patients with trials based on information provided during self-reported assessments and facilitate consented introductions to research sites.

You expressly acknowledge and agree that:

  • MannaSync is not a healthcare provider and does not practice medicine.
  • The Service does not provide medical advice, diagnosis, or treatment, and is not a substitute for the judgment of your physician or other qualified health professional.
  • MannaSync is not a party to any clinical trial and does not conduct, sponsor, or oversee any study.
  • Final eligibility and enrollment decisions are made solely by the applicable research site under its own protocol and IRB-approved informed consent process. A match through Corterve is not an offer of, or guarantee of, participation.

3. Eligibility

You must be at least 18 years of age to create an account and use the Service on your own behalf. Individuals under 18 may only be enrolled in the Service by a parent or legal guardian who accepts these Terms on the minor's behalf and provides all required consents. By using the Service, you represent that you meet these requirements and that all information you provide is truthful and accurate.

4. Accounts & Security

To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete information and keep it up to date
  • Maintain the confidentiality and security of your account credentials
  • Notify us immediately at support@corterve.com of any unauthorized access or suspected breach
  • Accept responsibility for all activities that occur under your account

5. Patient Obligations

If you use the Service as a patient or prospective participant, you agree to provide accurate and complete health, demographic, and contact information, and to promptly update it if it changes. You understand that the accuracy of your information directly affects matching results and that research sites rely on the information you provide. Providing false or misleading information may result in ineligibility and termination of your account.

6. Organization & Recruiter Terms

If you access the Service as a sponsor, research site, CRO, or other organization (each, an "Organization"), you additionally represent and warrant that:

  • You are duly authorized to recruit participants for each study you post or manage on the Service.
  • Every study is conducted under valid Institutional Review Board (IRB) or ethics committee oversight and in compliance with all applicable laws and Good Clinical Practice.
  • You will use patient referrals and any information received through the Service solely for the specific study to which the patient consented, and not for any secondary or unauthorized purpose.
  • You will obtain and maintain IRB-approved informed consent before enrolling any referred participant.

Organization use of the Service is further governed by the separate Corterve Recruiter Agreement executed with MannaSync. In the event of a conflict, the Recruiter Agreement controls for Organizations with respect to its subject matter.

7. Subscriptions & Fees

Patients never pay Corterve anything. Trial discovery, AI-powered matching, alerts, site contact information, and consented referrals are free to patients, and Corterve does not offer, and will not introduce, a paid patient tier. Organizations subscribe to the Service on a monthly basis under one of the following plans:

  • Site License — $99 per month, per site (research sites)

Sponsors and contract research organizations are not sold a subscription. Corterve provides sponsor- and CRO-side work as defined services at fees agreed in writing in advance of the engagement, and any outcome-based fee is charged only to a sponsor or CRO, never to a research site, provider, or health system.

Research sites pay a flat fee only. The Site License is a single published rate charged per site per month. A research site is never charged per referral, per qualified candidate, per accepted candidate, or per enrollment, and the amount a site pays does not vary with the number, quality, or outcome of the referrals it receives. The rate is the same for every site: Corterve does not offer per-site negotiation, volume discounts, or site-network discounts, because a discount granted to a higher-referring site would itself be a referral-linked benefit. This structure is a deliberate condition of the referral-services safe harbor at 42 C.F.R. § 1001.952(f) and is enforced in the Service's billing systems, not merely stated here.

Performance-based fees for qualified, accepted, or enrolled referrals apply only to sponsor and CRO Organizations, are payable only by the sponsor or CRO, and are set out in a written Recruiter Agreement or statement of work executed in advance of the engagement. No such fee is ever charged to a research site, to a physician, to any person or entity in a position to refer or order items or services reimbursable by a Federal health care program, or to a patient. All fees are billed in advance through our third-party payment processor, Stripe, and are stated in U.S. dollars and exclusive of applicable taxes. Except where required by law, fees are non-refundable, and partial billing periods are not prorated upon cancellation. We may change pricing prospectively upon reasonable notice; changes will not affect the current paid term.

8. Acceptable Use

You may not, and may not permit others to:

  • Provide false, misleading, or fraudulent information
  • Access, use, or attempt to access another user's account or data
  • Use referrals or patient information for any purpose other than the consented study
  • Interfere with, disrupt, probe, or reverse engineer the Service or its security
  • Scrape, harvest, or collect user data without authorization
  • Upload malware or engage in any unlawful, harassing, or discriminatory conduct
  • Violate any applicable law, regulation, or third-party right

9. Intellectual Property

The Service, including its software, design, text, graphics, logos, and the Corterve name and marks, is owned by MannaSync or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You retain ownership of the content and information you submit and grant MannaSync a license to use it to operate and provide the Service.

10. Third-Party Services

The Service relies on third-party providers (including Google Cloud for hosting, Stripe for payments, Twilio for SMS, and Hostinger for email) and may link to third-party websites or resources. We do not control and are not responsible for third-party services, and your use of them may be subject to their own terms.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOU WILL BE MATCHED WITH, CONTACTED BY, OR ACCEPTED INTO ANY CLINICAL TRIAL, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT GUARANTEE THE ACCURACY, SAFETY, OR EFFICACY OF ANY CLINICAL TRIAL OR THE CONDUCT OF ANY RESEARCH SITE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANNASYNC SOLUTIONS INC. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to defend, indemnify, and hold harmless MannaSync Solutions Inc. and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your content or information, your violation of these Terms, or your violation of any law or third-party right.

14. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if we believe you have violated these Terms or to protect the Service or other users. Upon termination, the provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

15. Governing Law

These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-laws principles. You agree to the exclusive jurisdiction of the state and federal courts located in Ohio for any dispute not subject to an alternative resolution process.

16. Changes to These Terms

We may modify these Terms from time to time. We will update the "Last updated" date above and, for material changes, provide notice by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

17. Contact

These Terms are entered into with MannaSync Solutions Inc., located in Dayton, OH. For questions about these Terms, contact us at support@corterve.com.